What role can I do?

We have a wide range of roles for a variety of skills and experience.  You can find more information here.

If you are not sure which role suits you best, complete one of our application forms and we can contact you to discuss it further. 

 How do I apply?

You will need to complete an application form, which you can access here.


  I have a disability, can I still volunteer?

We pride ourselves on the levels of support and encouragement all our volunteers receive. We recognise that some people will need more support than others and we offer additional help to enable people to reach their full potential.   All our recruitment staff are focused on matching the individual to the right volunteering role, so please discuss your particular needs with them. 

Every volunteer is supported by a named supervisor who will work with you to ensure that you are supported to achieve your true potential and that any issues identified are dealt with promptly.  You will be supported to undertake all the training relevant to your role.

We strive to ensure that premises and equipment are as accessible as possible.

Citizens Advice also provides support and networking through Disabled People Creating Change (DPCC). This provides a voice for people with disabilities within the service and acts as a resource for disability-related issues, providing information, training and support. More information on joining the group can be found on CABLink in the bureau.


  Are there certain skills I need to be a volunteer?

It will depend on which role you are interested in.

All advisers receive comprehensive free training so do not need any previous qualifications or experience. However, you will need to be open-minded, non-judgemental, be willing to learn, and work as part of a team.

As advice work involves researching and explaining information, and completing case notes, it is important that you are able to speak, read and write English to the required standard. This will be assessed as part of the selection process, and if you have difficulties with this, we may suggest you consider another volunteering opportunity within the organisation.


 Are my travel expenses paid? 

We cover travel costs to and from our offices up to a maximum of a 16 mile round trip. Expenses are paid at £0.40 per mile for the first 4,000 miles and £0.20 thereafter.