About us Who we are Who we are We help people find a way forward Citizens Advice South Derbyshire and City provides free, confidential and independent advice to help people overcome their problems. We are a voice for our clients and consumers on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We're here for everyone We provide advice to thousands of people every year in South Derbyshire and Derby City. We helped over 10,000 people face to face, over the phone and by email 2016-17. We help with everything from money issues to problems at work, housing to consumer rights, advocacy and even IT tuition. Sometimes a person has more than one problem, and often they are linked. We tackle all issues making sure people get all of the support they need. We’re a voice for our clients We have data from our thousands of clients. This evidence helps us identify emerging issues, understand what is causing them and make recommendations on how to fix the problems. We’re a part of the local community We’re in over 50 community locations (including GP surgeries, libraries and children centres) in South Derbyshire and Derby City. We’re a network of independent charities We’re a network of around 300 independent local charities across England and Wales. Our services are provided by 23,000 trained volunteers and 7000 paid staff. Each local Citizens Advice charity is a member of the national Citizens Advice charity. All together we form the Citizens Advice service. We make a difference 2 in every 3 people who sought our help last year had their problem solved. Helping people solve their problems can stop issues getting worse and which can save money further down the line. As a network in 2015-16 we saved government and public services at least £360 million.