About us Projects Debt Drop-In In addition to our usual Drop-in, if you need help with your debts you can: Visit Us at our Derby city office on a Tuesday between 10am and 3pm. PLEASE NOTE WE CANNOT HELP OR ADVISE ON OTHER ISSUES THROUGH THIS SERVICE. If you require help on another issue you can find information here. When you first visit or call us you will be assessed by a volunteer Gateway Assessor, which will last between 10-15 minutes. From this short assessment, they will determine whether: a quick piece of information will answer your enquiry, an interview with a generalist or specialist adviser is required, you need specialist help outside of our expertise.