Digital Administrator 



What will you do? 



  • Complete an introduction to Citizens Advice and training for your role 
  • Update various spreadsheets using Excel 
  • Contact clients and colleagues via telephone and email 
  • Provide a service base on sensitivity and respect for clients, while maintaining confidentiality 


Some examples of what you could do:  


  • Photocopying and filing 
  • Contacting clients to gain their feedback 
  • Data inputting via the Learn My Way platform 
  • Interpreting client data to create and maintain spreadsheets 


What’s in it for you? 



  • Gain and build on valuable skills and experience 
  • Increase your employability 
  • Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
  • Work with a range of different people, independently and in a team 
  • Have a positive impact in your community 
  • And we’ll reimburse expenses too! 



What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 



  • be friendly, approachable and patient 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have a great knowledge of IT 
  • have excellent verbal and written communication skills 
  • be able to understand information and explain it to others 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 



How much time do you need to give? 



  • Ideally we ask for 4-8 hours per week, which can be over one day or spread over two days, for at least 3 months 
  • We can be flexible so come and talk to us 



Valuing inclusion 



Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 


If you are interested in becoming a digital/information assistant and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 



Contact details 

[email protected]