DIGITAL INFORMATION ASSISTANT  

(DIG-IT Mentor) 

 

What will you do? 

 

 

  • complete an introduction to Citizens Advice and training for your role 
  • talk to clients face to face, to help them find information online that can help them solve their problems 
  • help clients carry out an activity online to solve their problems 

Some examples of what you could do:  

 

  • find the information online that explains how to check a client’s state pension age and help them to do this 
  • find the information online about how to renew vehicle tax and help a client to do this  
  • help a client to download an App to their smartphone or tablet 
  • write a summary of the clients’ problems and what action you’ve taken 

 

 

What’s in it for you? 

 

  • make a real difference to people’s lives  
  • build on valuable skills such as communication, listening, supporting others to use the internet 
  • increase your employability 
  • learn about a range of issues such as benefits, debt and housing  
  • work with a range of different people, independently and in a team 
  • have a positive impact in your community 
  • And we’ll reimburse expenses too! 

 

 

What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

 

  • be friendly, approachable and patient 
  • be non-judgmental and respect views, values and cultures that are different to your own 
  • have a great knowledge of IT 
  • have excellent verbal and written communication skills 
  • be able to understand information and explain it to others 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
  • be willing to undertake training in your role 

 

How much time do you need to give? 

 

Ideally we ask for 4-8 hours per week, which can be over one day or spread over two days, for at least 3 months.  

 

We can be flexible so come and talk to us. 

 

Valuing inclusion 

 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

 

If you are interested in becoming a digital/information assistant and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. 

 

 

Contact details :

[email protected]g