We have a team of volunteers, supported by trained supervisors to provided advice and support on a number of different areas, including:

Our team of volunteers undertake extensive training to become accredited Generalist Advisers, ensuring the advice we provide is of the highest quality. 

There are a number of different ways that our Advisers can help people to resolve a problem. Advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.

Advisers can:

  • interview clients face-to-face and by phone to find out what the problem(s) are
  • access our regularly updated electronic information database for up to the minute information
  • present options and possible outcomes
  • help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, welfare benefit claims
  • write letters or phone companies and service providers on behalf of clients
  • help clients to prioritise their problems, for example, to sort out which debts are most important
  • help clients with form filling, for example, to claim for welfare benefits
  • refer clients to specialist caseworkers for complex problems or to other agencies when appropriate.