Citizens Advice South Derbyshire and City is now in your local GP Surgery to provide free, confidential, independent and impartial advice.

Through Partnership with the public health section of NHS Derbyshire County we have (along with other local Citizens Advice in Derbyshire) advisers based in most GP practices in the county.

According to Julie Hirst - Public Health Specialist:

By placing CAB advisors in GP surgeries, we can help doctors to help patients with social and financial problems that could impair their health if they are not addressed. It is an 'upstream' intervention, designed to prevent people from becoming ill due to social problems. The service has been available in Derbyshire since 1995 (one practice) and is now available in 94 out of the 102 GP practices in Derbyshire County. It is popular with patients, GPs and the rest of the primary health care team. The service secures millions of pounds of extra money for Derbyshire families every year and helps them to manage millions of pounds of debt. Research by the University of Sheffield shows that this service is very likely to improve the health of the people receiving CAB advice and it is considered good value for money by the local NHS and Derbyshire County Council.

More information on the project countywide, can be found at

South Derbyshire GP Project delivers weekly advice sessions from all nine GP practices located throughout South Derbyshire.

Project sites:

  • Melbourne Healthcare Centre
  • Heartwood Medical Centre
  • Swadlincote Surgery (Darklands Road)
  • Gresleydale Healthcare Centre
  • Overseal Surgery
  • Woodville Surgery
  • Wellbrook Medical Centre
  • Willington Surgery
  • Newhall Surgery

To book an appointment at your local GP Surgery you can:

Visit Us

Call Us

It is worth highlighting however that we currently run both our Newhall and Woodville sessions within local community venues as these GP Practices do not have any room available to accommodate our advisers.

This year has been yet another busy year for the GP Project with Caseworkers providing advice to 802 clients. During this period we have seen a slight rise in referrals from health care professionals, however we continue to book the majority of appointments via our self referral process. This year the majority of appointments have been booked two weeks in advance and no shows are low.

As you will see from the graph, the majority of clients accessing our service are living within the most deprived localities within South Derbyshire, where not surprisingly the main enquiry areas are welfare benefits and debt.

Caseworkers have dealt with 3198 enquiries this year which is 73 enquiries more than last year. We continue to provide advice around a wide range of topics, however, demand for welfare benefits and debt advice remains high again this year. We are not particularly surprised by this statistic as the poor economic climate is having a significant impact on people’s ability to meet the spiralling cost of living.

New government legislation introduced in January 2012 has resulted in many clients having their Employment Support Allowance Benefit entitlements withdrawn. These changes have had a great impact on our client’s and requests for support to pursue welfare benefit appeals has increased significantly.

As the demand for welfare benefit and debt advice has been high again this year we can report that Caseworkers have successfully generated £949,480.60 additional income for clients. These monies have been raised by supporting clients to secure full benefits entitlements, getting creditors to agree to write off debts and securing grants from charitable trusts. In addition Caseworkers have negotiated £1,264,346 worth of debts for our clients.