Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales). Advisers are available 8am to 6pm, Monday to Friday. 

Visit us:

South Derbyshire Office – 114 Church St, Church Gresley, Swadlincote, DE11 8BS – Tuesday/Thursday – 10am to 4pm

Derby City Office – Sinfin Library, District Centre, Arleston Lane, Derby, DE24 3DS – Monday/Wednesday/Friday – 10am to 4pm

For online advice visit: citizensadvice.org.uk/helptoclaim     

If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Andy Hopkins ([email protected]) for more information on how you can signpost or refer people to our service.