Non Statutory Advocate  


What will you do? 


  • Advocacy works with people to give them a voice in decision that will impact on their lives. 


  • We work with a range of different client all with additional support needs i.e. Mental Health, Dementia, Learning difficulties. 


  • As an advocate you will work with the client to identify the advocacy issues which they wish to resolve and to agree with the client and professionals the likely outcomes of the advocacy intervention and the time-scales involved. 


  • You will represent their views, needs and rights on a formal and informal basis to others involved in their life and care.  You will support clients who are vulnerable in making decisions about their future housing, health, care and daily living needs. 


  • You will provide clients with accurate, up-to-date information taking due consideration of relevant legislation including the Mental Capacity Act, Mental Health Act, Care Act and associated Codes of Practice and Statutory Guidance as well as issues such as confidentiality and client consent. 


  • Part of the role will also include maintaining accurate, up-to-date case records, adhering to One Advocacy Derby and Citizens Advice South Derbyshire and City policies on confidentiality and client consent and the requirements for data protection and safeguarding at all times. 


  • This is a flexible role based on the needs of the clients we support. 


What’s in it for you? 


  • gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team 
  • increase your employability 
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
  • work with a range of different people, independently and in a team. 

hat do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

  • be friendly and approachable 
  • respect views, values and cultures that are different to your own 
  • have good IT skills 
  • be willing to learn about and follow the Citizens Advice aims, principles and policies & Core Values 
  • Be Mindful of confidentiality and data protection 
  • be willing to undertake training in your role 



 How much time do you need to give? 


We can be flexible about the time spent and how often you volunteer so come and     talk to us. 


Valuing inclusion 


Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 


If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.   


Contact details  


               [email protected]