Please note that you must be available to volunteer for at least five hours per week for at least three months for this role.

Purpose of the role

  • To welcome clients into the organisation, answer telephone calls and provide information.


Main duties and responsibilities may include:

  • Provide a welcoming first point of contact for clients
  • Answer telephone calls and refer calls or take messages
  • Work collaboratively with other colleagues
  • Process client information collected at the Reception help desk
  • Maintain online and other electronic appointment diaries
  • Updating databases and information systems
  • Provide a service that is based on sensitivity and respect for clients
  • Maintain confidentiality at all times
  • Work within agreed systems and procedures


Personal skills and qualities that a receptionist needs:

  • A commitment to the aims and principles of the Citizens Advice service
  • To be organised and systematic
  • An understanding of the importance of Citizens Advice service
  • Excellent communication skills, both orally and in writing
  • A willingness to attend training and other meetings
  • To be able to work as part of a team
  • Experience using Microsoft Office applications

If you feel that this role is right for you please complete our application form.