Update - From Monday 14th May our Drop-in service in Derby city will be available from Sinfin Library - please see below for more information.  

You can get help by accessing our Drop-in Service at:

114 Church Street, Church Gresley, Swadlincote, Derbyshire, DE11 9NR on Tuesday and Thursday between 10:00am and 4:00pm. 

Sinfin Library, District Centre, Arleston Lane, Derby, DE24 3DS on Monday, Wednesday and Friday from 10am until 4pm. 

When you first visit us you will be assessed by a volunteer Gateway Assessor, which will last between 10-15 minutes.

From this short assessment, they will determine whether:

  • a quick piece of information will answer your enquiry,
  • an interview with a generalist or specialist adviser is required,
  • you need specialist help outside of our expertise.