Our services How to get help Visit Us Update - From Monday 14th May our Drop-in service in Derby city will be available from Sinfin Library - please see below for more information. You can get help by accessing our Drop-in Service at: 114 Church Street, Church Gresley, Swadlincote, Derbyshire, DE11 9NR on Tuesday and Thursday between 10:00am and 4:00pm. Sinfin Library, District Centre, Arleston Lane, Derby, DE24 3DS on Monday, Wednesday and Friday from 10am until 4pm. When you first visit us you will be assessed by a volunteer Gateway Assessor, which will last between 10-15 minutes. From this short assessment, they will determine whether: a quick piece of information will answer your enquiry, an interview with a generalist or specialist adviser is required, you need specialist help outside of our expertise.